Refund policy

At CHUNO, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

You can request a return within 15 days of receiving your order.
Returned products must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Please include a copy of your invoice with the returned parcel and mention the reason for the return.
Products that have been used, washed, damaged, or returned without their original tags may not be eligible for return.
You may request a return if the size does not fit, subject to our return conditions.
You may also request a return if you receive a product in a damaged or defective condition.
Customers are responsible for sending the return parcel through a traceable courier service at their own expense.
Original delivery charges are non-refundable.
Refund requests will be processed within 7 working days after we receive and inspect the returned product.

Exchange Policy

You can request an exchange within 30 days of receiving your order.
Exchange items must be unused, unworn, unwashed, and in their original condition with tags and packaging intact.
Exchanges are subject to product availability.
For exchanges, customers can contact our support team through WhatsApp, phone, or email.
A standard exchange delivery/pickup charge of Rs. 350 may apply.
Exchange orders are generally delivered within 4–5 working days after the returned product is received and approved.

How to Return an Order

If you would like to return your order:

Contact our customer support team.
Our representative will provide you with the return instructions and address.
Send the parcel through a traceable courier service such as TCS, Leopards, or Pakistan Post.
Return delivery charges must be paid by the customer.
Once we receive the parcel, our team will inspect and verify the product.
Approved refunds will be processed through your selected payment method, such as Easypaisa, JazzCash, or bank transfer.

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible. We may request pictures or videos of the product and packaging to verify the issue.

Please do not use or wash the item before contacting us.

Contact Us

For returns, exchanges, or any other queries, please contact our customer support team:

WhatsApp / Call: +92 341 2789100
Email: chunocollection@gmail.com

Our team will be happy to assist you with your request.

Frequently Asked Questions

Q1. What are the delivery charges and do you offer free delivery?

Delivery charges may vary depending on your order and delivery location. Any applicable delivery charges will be displayed during the checkout process.

Please check the delivery information on your order before completing your purchase.

Q2. What is your exchange policy?

You can request an exchange within 30 days of receiving your order, provided the product is unused, unworn, unwashed, and has its original tags and packaging intact.

Simply contact us on WhatsApp at +92 341 2789100 or email us at chunocollection@gmail.com with your order details. Our representative will guide you through the exchange process.

A standard Rs. 350 exchange charge may apply.

Q3. What is your return policy?

You can request a return within 15 days of receiving your order.

The product must be unused, unworn, unwashed, and in its original condition with all tags and packaging intact. Return delivery charges are the customer's responsibility.

Once we receive and verify your returned product, approved refunds will be processed within 7 working days.

To start a return, contact us at +92 341 2789100 or chunocollection@gmail.com.