Shipping policy

At CHUNO, we are committed to delivering your orders safely, efficiently, and on time. Please read the following shipping information carefully before placing your order.

1. Order Processing

All orders are processed within 1–2 working days after successful order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Please note that order processing time is separate from the delivery time mentioned below.

2. Delivery Across Pakistan

We currently offer delivery services across Pakistan.

Estimated Delivery Times

Karachi: 1–3 working days
Other Cities in Pakistan: 2–5 working days

Delivery times are estimates and may vary depending on the destination, courier service, weather conditions, and other circumstances beyond our control.

3. Shipping Charges

Our standard shipping charges are:

Standard Delivery: Rs. 251
Free Delivery: On orders above Rs. 3,000

The applicable shipping charges will be displayed during checkout before you complete your order.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking ID via SMS or email.

You can use the tracking information provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after your order has been dispatched.

5. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.

Delays may result from:

Severe weather conditions
Public holidays
Courier service disruptions
Incorrect or incomplete delivery information
High order volumes
Promotional or sale periods
Eid and other peak shopping seasons
Unforeseen circumstances affecting courier operations

CHUNO is not responsible for delays caused by circumstances beyond our reasonable control.

6. Failed Delivery Attempts

Customers are responsible for providing a complete and accurate delivery address and contact information at the time of placing an order.

If a delivery attempt is unsuccessful because of an incorrect address, incomplete information, recipient unavailability, or failure to respond to the courier:

The courier may make another delivery attempt.
Additional delivery or re-delivery charges may apply.
The customer may be contacted by CHUNO or the courier for further instructions.
If the parcel is returned to CHUNO, additional shipping charges may apply if the customer requests re-dispatch.

7. Incorrect Delivery Information

Please carefully review your delivery details before completing your order.

If you need to update your delivery information, contact us as soon as possible after placing your order. Once an order has been dispatched, we may not be able to change the delivery address.